Shipping - Returns - Exchanges

Shipping Information

Orders Processing Time

Please allow 1-2 days for order processing time. All orders will be shipped 1-2 days after payment is confirmed.

Shipping Fees

We offer FREE Shipping Worldwide for all orders. Whether you order just one small handbag or 5 large tote bags, you will pay “ZERO” shipping fees wherever you’re located.

Shipping Upgrades

We offer Express Shipping upgrades to all countries. Express shipping costs a flat fee per order. Shipping fees will be displayed at checkout based on your shipping address.

Estimated Shipping Times

Standard Free Shipping:

• United States: 7 to 10 business days
• Canada: 7 to 10 business days
• Europe:  8 to 10 business days
• Australia, New Zealand and Oceania:  10-12 business days
• Asia & Pacific: 10-15 business days
• Rest of the world: 10-15 business days

Express Shipping:

• United States: 4 to 6 business days
• Canada: 4 to 6 business days
• Europe:  4 to 6 business days
• Australia, New Zealand and Oceania:  6 to 8 business days
• Asia & Pacific: 6 – 10 business days
• Rest of the world: 6 – 10 business days

* Note: We do our best to meet these shipping time estimates, so we cannot guarantee them. Actual delivery time may slightly vary, depending on the shipping carrier you choose.

Packaging Your Handbag

Your handbag will be wrapped in a soft cotton pouch, then carefully packed in a protective plastic wrap. It all comes in a luxourious black cardboard box to make sure your handbag reaches you in perfect condition.

Customs and Import Taxes

Return & Exchanges

Returns Policy

Teddy Voss offers 100% Money-Back Guarantee!

Guaranteed, you will like your handbag! In case you don’t, just return it back within 30 days and we will be glad to provide you with a full refund. No jokes! We accept return or exchange requests for any motive in the first 30 days after receiving the product, from any country around the World.

*Note: refund transactions take 3-7 days to settle the funds in your bank account.

Holiday Sale Exception

For all orders placed between November 1st and November 31, we accept return requests until February 1st. Enjoy early holiday shopping with Teddy Voss!

International 5-Year Warranty

Products sold by Teddyvoss.com are covered by 5-year warranty worldwide. We will provide free repairs or free replacement of your product if it (you product) develops a defect covered under warranty.

Our 5-year warranty specifically covers:

• Manufacturing defects

• Faulty components or workmanship

Our 5-year  warranty does not cover:

• Damage caused by accidents or negligence

• Normal wear and tear

• Misuse, including overstuffing wallets, bags, or other leather goods, which may result in stretching, warping, or damage to stitching and materials

For more details about 5-year warranty, please visit: https://www.teddyvoss.com/warranty/

Returns Process

If you want to return or exchange your order OR if there is a problem with the product you received, just follow these steps:

1- Email us at support@tourathy.com within 5 days of delivery. The following information need to be included in the e-mail:
* Your order #number
* A picture of the item you want to return
* The reason why you want to return your order (colors, sizing, quality, damaged, etc. ..)
* The new product size/color you’d like to have as an exchange (in case it’s an exchange request).

2- Ship your return back within 30 days of delivery and email us a proof of shipping (you can take a picture of the shipping label or the postal receipt).

3- Processing your request:
* If it’s a return request, we will give a full refund as soon as we receive the old handbag. Please note that refund transactions take 3-7 days to settle the funds in your bank account.
* If it’s an exchange request, we will ship your new order as soon as we receive the old product. Then, we will process your account adjustment (we will refund any difference if you ordered a cheaper handbag; OR we will send you a custom invoice to pay the price difference if you ordered a higher-priced item).

Return Shipping Costs

Buyers are responsible for return shipping costs. If the buyer received the product un-damaged, then did not return it in its original condition, the buyer will be held responsible for any loss in value.

*Exception applies to defective and damaged packages as explained here below:

Damaged Packages

If your product was damaged during shipping, please contact us at contact@teddyvoss.com with photos of the item and photos of the box it was shipped in. We will happily ship you a replacement item, at no additional costs.

Custom Orders Policy

Custom orders include any personalizations that have been added/crafted just for you. Please note that we can’t return or exchange custom orders, unless they arrive damaged or defective.

If you have any problems with your custom-ordered item, please email us at contact@teddyvoss.com and we will make sure to answer you within 2 business days.

Conditions of returns

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Cancellation Policy

You can request to cancel your order at any time before your order has shipped. Please email us at Contact@teddyvoss.com and provide us with the order #number you’d like to cancel. We will make sure to answer you within 2 business days.