At Teddy Voss, we take pride in crafting premium leather products designed to stand the test of time. Made from high-quality materials and adhering to the highest manufacturing standards, each item is backed by our international 5-year warranty.
Our products are engineered for durability and are expected to perform reliably under normal usage. In the unlikely event of a defect, issues typically arise within the first few months of use.
Our warranty covers all Teddy Voss products worldwide!
Warranty Coverage
Our 5-year warranty specifically covers:
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Manufacturing defects
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Faulty components or workmanship
Our 5-year warranty does not cover:
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Damage caused by accidents or negligence
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Normal wear and tear
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Misuse, including overstuffing wallets, bags, or other leather goods, which may result in stretching, warping, or damage to stitching and materials
Leather Care Recommendations
To preserve the original appearance and longevity of your Teddy Voss product, we recommend the following:
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Avoid prolonged exposure to direct sunlight or heat sources
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Keep away from detergents, perfumes, and cosmetics
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Be cautious when wearing dark clothing, as color transfer may occur
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If the leather becomes wet, gently dab with a soft cotton cloth and allow it to dry at room temperature
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Do not apply leather creams or conditioners
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Avoid overfilling bags or wallets
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Store your item in the original dust bag when not in use
Warranty Claims & Repairs
If your product develops a defect covered under warranty, we are committed to offering a free repair. If repair is not possible, we will provide a replacement of the exact same model, size, and color, subject to availability.
In some cases, if local repair is more feasible, we may reimburse pre-approved repair costs in the form of store credit.
For non-warranty repairs, costs will vary depending on materials and labor involved. Once we receive and assess your product, we will inform you of the available repair options and any associated costs.
Our average repair turnaround time is approximately 5 weeks from receipt of your product.
Shipping Information
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Customers are responsible for shipping costs when sending products to Teddy Voss for warranty evaluation.
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Once the claim is approved, Teddy Voss will cover return shipping costs.
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We strongly recommend using a tracked shipping service with delivery confirmation, as responsibility for the item remains with the customer until it is received and signed for by the Teddy Voss team.
Please note: Refunds are not issued for warranty-covered defects. For all warranty inquiries, contact us at contact@teddyvoss.com and include your order number.
Return Addresses
Depending on your location, please return your product to the nearest address:
United States
Teddy Voss
3827 S Carson St 505-25 Unit #3074
Carson City, NV 89701
France
Teddy Voss
12 rue de la Rivière Lefoullon
92800 Puteaux, France
Canada
Teddy Voss
7070E Farrell Rd SE, Ste #166
Calgary, AB T2H 0T2
Australia
Teddy Voss
M Centre, 11 Palmerston Lane, Ste #1008
Manuka, ACT 2603, Australia
United Kingdom
Teddy Voss
51 Russell St
Reading, RG1 7XG, UK
For additional assistance, feel free to reach out to us at contact@teddyvoss.com.
